FAQs khoom
Thov ua raws li cov lus qhia no:
Tshawb xyuas koj tus ID nkag mus.Koj tus ID nkag mus username yog email chaw nyob uas koj siv rau npe.
Yog tias koj tsis nco qab koj tus password, thov xaiv "Tsis nco qab koj tus password?"kev xaiv ntawm nplooj ntawv nkag.Ua kom tiav cov ntaub ntawv hais txog koj cov ntaub ntawv sau npe thiab xaiv qhov "Reset your password" kev xaiv.
Thov nco ntsoov tias koj lub vev xaib browser lees txais cov ncuav qab zib.
Peb lub vev xaib kuj tseem tab tom kho qhov system.Yog tias muaj, thov tos 30 feeb thiab sim dua.
Yog tias koj tseem tsis tuaj yeem nkag mus rau koj tus as-qhauj, koj tuaj yeem tiv tauj peb Lub Chaw Pabcuam Neeg Siv Khoom thiab qhia qhov teeb meem.Peb yuav muab tus password tshiab rau koj thiab koj tuaj yeem hloov nws thaum koj nkag mus.
Yog, ntau daim koj yuav, qhov luv nqi ntau dua.Piv txwv li, yog tias koj yuav 10 daim, koj yuav tau txais 5% luv nqi.Yog tias koj txaus siab rau kev yuav khoom ntau tshaj 10 daim, peb zoo siab los muab cov lus qhia rau koj.Thov hu rau peb Lub Chaw Muag Khoom thiab muab cov ntaub ntawv hauv qab no:
- Cov khoom (s) uas koj txaus siab rau
- Qhov kev txiav txim kom muaj nuj nqis rau txhua yam khoom
- Lub sijhawm koj xav tau
- Cov lus qhia tshwj xeeb packing, xws li bulk packing yam tsis muaj cov khoom ntim khoom
Peb Lub Chaw Muag Khoom yuav teb rau koj nrog cov lus hais.Thov nco ntsoov tias qhov loj dua qhov kev txiav txim, ntau daim ntawv xa koj yuav txuag tau.Piv txwv li, yog tias koj qhov kev txiav txim kom muaj nuj nqis yog 20, tus nqi xa khoom nruab nrab ntawm ib chav tsev yuav pheej yig dua yog tias koj tsuas yog yuav ib thooj.
Thov kos npe rau hauv koj tus account thiab xaiv lub tawb nqa khoom nyob rau sab xis saum toj ntawm nplooj ntawv.Koj tuaj yeem saib tag nrho cov khoom uas tam sim no nyob rau hauv lub tawb nqa khoom.Yog tias koj xav rho tawm ib yam khoom los ntawm lub laub, tsuas yog nyem rau ntawm "Tshem tawm" khawm ntawm ib sab ntawm cov khoom.Yog tias koj xav hloov ntau npaum li cas rau ib tus neeg cov khoom, tsuas yog sau tus nqi tshiab koj xav yuav hauv kab "Qty".
Kev them nyiaj FAQs
PayPal yog qhov kev pabcuam them nyiaj ruaj ntseg thiab ntseeg siab uas tso cai rau koj mus yuav khoom hauv online.PayPal tuaj yeem siv tau thaum yuav khoom los ntawm Credit Card (Visa, MasterCard, Discover, thiab American Express), Debit Card, lossis E-Check (piv txwv li siv koj tus lej hauv txhab nyiaj ib txwm).Peb tsis tuaj yeem pom koj daim npav naj npawb vim tias nws tau ruaj ntseg encrypted los ntawm PayPal tus neeg rau zaub mov.Qhov no txwv qhov kev pheej hmoo ntawm kev siv tsis raug cai thiab nkag mus.
Thaum koj tau tso ib qho kev txiav txim, koj yuav tsum tsis txhob hloov koj cov ntaub ntawv them nqi lossis chaw nyob xa khoom.Yog tias koj xav hloov pauv, thov hu rau peb Cov Neeg Siv Khoom.
Department kom sai li sai tau thaum lub sij hawm kev txiav txim ua theem los qhia koj qhov kev thov.Yog tias lub pob tseem tsis tau xa tawm, peb tuaj yeem xa mus rau qhov chaw nyob tshiab.Txawm li cas los xij, yog tias lub pob twb tau xa tawm lawm, ces cov ntaub ntawv xa khoom yuav tsis tuaj yeem hloov pauv thaum lub pob khoom thauj mus los.
Thaum koj tau txais koj cov nyiaj them poob haujlwm lawm, peb yuav xa email ceeb toom rau koj los qhia koj txog qhov kev txiav txim.Koj tuaj yeem tuaj xyuas peb lub khw thiab nkag mus rau hauv koj tus account cov neeg siv khoom txhawm rau txheeb xyuas qhov kev txiav txim txhua lub sijhawm.Yog tias peb tau txais cov nyiaj them poob haujlwm, qhov kev txiav txim yuav pom "Kev Ua Haujlwm".
Yog lawm.Thaum peb tau txais qhov kev txiav txim thiab kev them nyiaj tau raug tshem tawm, daim ntawv xa nyiaj yuav xa tuaj rau koj ntawm email.
Peb txais credit card, PayPal, thiab lwm yam, raws li txoj kev them nyiaj.
1).Daim npav rho nyiaj.
suav nrog Visa, MasterCard, JCB, Discover thiab Diners.
2).PayPal.
Txoj kev them nyiaj yooj yim tshaj plaws hauv ntiaj teb.
3).Daim npav Debit.
suav nrog Visa, MasterCard, Visa Electron.
Rau koj qhov kev tiv thaiv, koj qhov kev txiav txim tau ua tiav los ntawm peb pab neeg ua pov thawj kev them nyiaj, qhov no yog txheej txheem txheej txheem kom paub tseeb tias txhua qhov kev hloov pauv hauv peb qhov chaw raug tso cai thiab koj qhov kev yuav khoom yav tom ntej yuav raug ua tiav hauv qhov tseem ceeb tshaj plaws.
Shipping FAQs
Thaum koj tau tso qhov kev txiav txim, txoj kev xa khoom yuav tsum tsis txhob hloov pauv.Txawm li cas los xij, koj tseem tuaj yeem tiv tauj peb Lub Chaw Pabcuam Cov Neeg Siv Khoom.Thov ua qhov no kom sai li sai tau thaum lub sijhawm ua tiav kev txiav txim.Nws tuaj yeem ua tau rau peb hloov kho txoj kev xa khoom yog tias koj them txhua qhov sib txawv ntawm tus nqi thauj khoom.
Yog tias koj xav hloov qhov chaw nyob xa khoom tom qab tso qhov kev txiav txim, thov hu rau peb Lub Chaw Pabcuam Cov Neeg Siv Khoom kom sai li sai tau thaum lub sijhawm ua kev txiav txim los qhia koj qhov kev thov.Yog tias lub pob tseem tsis tau xa tawm, peb tuaj yeem xa mus rau qhov chaw nyob tshiab.Txawm li cas los xij, yog tias lub pob twb tau xa tawm lawm, ces cov ntaub ntawv xa khoom yuav tsis tuaj yeem hloov pauv thaum lub pob khoom thauj mus los.
Lub sij hawm yog nyob ntawm txoj kev xa khoom thiab lub teb chaws qhov chaw.Lub sij hawm xa tuaj txawv raws li txoj kev xa khoom siv.Yog tias lub pob khoom xa tuaj tsis tau raws sij hawm vim muaj kev ua tsov ua rog, dej nyab, cua daj cua dub, cua daj cua dub, av qeeg, huab cua hnyav, lossis lwm yam xwm txheej uas tsis tuaj yeem pom lossis zam tau, ces kev xa khoom yuav raug ncua.Nyob rau hauv qhov kev tshwm sim ntawm xws li ncua sij hawm, peb yuav ua hauj lwm rau qhov teeb meem kom txog rau thaum muaj ib tug zoo kev daws teeb meem.
Peb xa khoom thoob ntiaj teb.Tus nqi xa khoom raws caij nyoog txawv raws li qhov hnyav ntawm cov khoom thiab lub teb chaws qhov chaw.Peb yuav ib txwm qhia qhov tsim nyog tshaj plaws shipping nyhav rau peb cov neeg muas zaub los pab txuag nyiaj.Peb lub hom phiaj yog ib txwm ceev thiab ruaj ntseg xa khoom rau peb cov neeg siv khoom.
Tus nqi xa khoom yog nyob ntawm txoj kev xa khoom uas tau xaiv, nrog rau lub sijhawm xa khoom thiab lub teb chaws qhov chaw.Piv txwv li, yog tias tus nqi thauj khoom ntawm UPS thiab FedEx yog 10 US las, peb cov lus qhia yog xaiv qhov kev xaiv zoo tshaj plaws raws li koj tus kheej xav tau, raws li tus nqi thiab lub sijhawm xa khoom.
Tus nqi khoom tsis suav nrog tus nqi xa khoom.Qhov kev txiav txim hauv online yuav tsim ib daim ntawv xa tuaj rau koj qhov kev txiav txim.
Thaum koj cov khoom raug xa tawm lawm, peb yuav xa email ceeb toom rau koj tus email chaw nyob.Tus lej taug qab yog ib txwm muaj nyob rau ob peb hnub tom ntej ntawm kev xa tawm thiab peb yuav hloov kho cov ntaub ntawv taug qab ntawm koj tus account.
Thaum peb muab koj tus lej taug qab, koj tuaj yeem tshawb xyuas cov khoom xa tuaj hauv online los ntawm kev nkag mus rau lub vev xaib ntawm lub tuam txhab xa khoom.
Cov ntaub ntawv taug qab ib txwm tshwm sim tom qab 2-3 hnub ua haujlwm tom qab xa khoom.Yog tias tus lej nrhiav tsis tau tom qab lub sijhawm no, muaj ntau yam ua tau.
Cov tuam txhab thauj khoom tsis tau hloov kho cov ntaub ntawv xa khoom hauv lub vev xaib nrog cov xwm txheej tshiab tshaj plaws;tus lej taug qab rau lub pob tsis raug;parcel tau xa mus ntev dhau los thiab cov ntaub ntawv tau tas sij hawm;qee lub tuam txhab shipping yuav tshem tawm cov lej taug qab keeb kwm.
Peb yuav qhia koj kom tiv tauj peb Lub Chaw Pabcuam Cov Neeg Siv Khoom tshwj xeeb thiab muab koj tus lej xaj rau lawv.Peb yuav hu rau lub tuam txhab xa khoom sawv cev rau koj, thiab koj yuav raug hloov kho thaum muaj cov ntaub ntawv ntxiv.
Kev lis kev cai yog tsoomfwv lub luag haujlwm tswj xyuas cov khoom xa tuaj nkag mus rau ib lub tebchaws lossis cheeb tsam.Tag nrho cov khoom xa tuaj rau lossis los ntawm cheeb tsam yuav tsum tau tshem tawm Kev Cai Ua Ntej.Nws yog ib txwm tus neeg yuav khoom lub luag haujlwm kom tshem tawm cov kev lis kev cai thiab them cov haujlwm kev lis kev cai cuam tshuam.Peb tsis ntxiv se, VAT, lub luag haujlwm, lossis lwm yam nqi zais.
Yog tias cov khoom raug ntes los ntawm kev lis kev cai, tus neeg yuav khoom yog lub luag haujlwm rau kev tshem tawm cov khoom.
Yog tias koj cov khoom tsis tuaj yeem raug tshem tawm ntawm kev lis kev cai, thov hu rau peb ua ntej.Peb yuav ua kev tshawb fawb ntxiv nrog rau lub tuam txhab shipping sawv cev rau koj.
Peb lub sijhawm ua haujlwm yog 3 hnub ua haujlwm.Qhov no txhais tau tias koj cov khoom feem ntau yuav raug xa tawm hauv 3 hnub ua haujlwm.
Tom qab Kev Muag Khoom FAQs
Tshem tawm ua ntej them nyiaj
Yog tias koj tseem tsis tau them nyiaj rau koj qhov kev txiav txim, ces tsis muaj qhov xav tau rau koj los tiv tauj peb kom thim nws.Peb tsis ua cov xaj kom txog thaum tau txais cov nyiaj them poob haujlwm rau qhov kev txiav txim.Yog tias koj qhov kev txiav txim ntau tshaj li ib lub lim tiam thiab tseem tsis tau them, koj yuav tsis tuaj yeem "rov ua dua" nws los ntawm kev xa cov nyiaj them poob haujlwm, vim tias tus nqi ntawm cov khoom yuav raug hloov pauv, nrog rau cov txiaj ntsig hloov pauv thiab cov nqi xa khoom.Koj yuav tsum xa daim ntawv xaj dua nrog lub laub yuav khoom tshiab.
Tshem tawm ib qho kev txiav txim tom qab them nyiaj
Yog tias koj twb tau them nyiaj rau qhov kev txiav txim thiab xav rho tawm, thov hu rau peb Lub Chaw Pabcuam Neeg Siv Khoom kom sai li sai tau.
Yog tias koj tsis paub meej txog qhov teeb meem ntsig txog koj qhov kev txiav txim lossis koj xav hloov nws, thov hu rau peb Lub Chaw Pabcuam Cov Neeg Siv Khoom thiab muab qhov kev txiav txim kaw thaum koj txiav txim siab.Qhov no yuav ncua cov txheej txheem ntim khoom thaum koj hloov pauv.
Yog tias lub pob twb raug xa tawm lawm, ces peb tsis tuaj yeem tshem tawm lossis hloov qhov kev txiav txim.
Yog tias koj xav rho tawm qhov kev txiav txim uas twb muaj lawm vim tias koj tau ntxiv lwm yam khoom, tsis tas yuav tshem tawm tag nrho qhov kev txiav txim.Tsuas yog hu rau Lub Chaw Pabcuam Cov Neeg Siv Khoom thiab peb yuav ua cov ntawv txiav txim tshiab;feem ntau tsis muaj nqi ntxiv rau qhov kev pabcuam no.
Feem ntau, yog tias koj qhov kev txiav txim yog nyob rau hauv ib feem ntawm lub sijhawm ua haujlwm, koj tseem tuaj yeem hloov lossis tshem tawm.Koj tuaj yeem thov kom tau nyiaj rov qab lossis muab cov nyiaj them poob haujlwm raws li credit rau kev txiav txim yav tom ntej.
Ua ntej xa txhua yam khoom rau peb, thov nyeem thiab ua raws li cov lus qhia hauv qab no.Thov nco ntsoov tias koj nkag siab txog peb txoj cai xa rov qab thiab koj ua tau raws li tag nrho cov qauv.Thawj kauj ruam yog hu rau peb Cov Kev Pabcuam Tomqab Muag, thov muab cov ntaub ntawv hauv qab no rau peb:
a.Thawj tus lej xaj
b.Yog vim li cas rau kev sib pauv
c.Cov duab qhia meej txog qhov teeb meem nrog cov khoom
d.Cov ntsiab lus ntawm cov khoom thov hloov pauv: cov khoom naj npawb, lub npe thiab xim
e.Koj qhov chaw nyob shipping thiab tus xov tooj
Thov nco ntsoov tias peb tsis tuaj yeem ua cov khoom xa rov qab uas tau xa rov qab yam tsis muaj peb qhov kev pom zoo ua ntej.Txhua yam khoom xa rov qab yuav tsum muaj tus lej RMA.Thaum peb tau pom zoo lees txais cov khoom xa rov qab, thov nco ntsoov koj sau ib daim ntawv ua lus Askiv uas muaj koj tus lej xaj lossis PayPal ID kom peb thiaj li nrhiav tau koj cov ntaub ntawv xaj.
Cov txheej txheem xa rov qab lossis RMA tuaj yeem pib tsuas yog nyob rau hauv 30 hnub raws li tau txais koj cov khoom.Peb tsuas tuaj yeem lees txais cov khoom xa rov qab uas nyob hauv lawv qhov qub.
Peb txaus siab rau peb tus kheej hauv qhov zoo thiab haum ntawm peb cov khaub ncaws.Tag nrho Cov Poj Niam Cov Khaub Ncaws uas peb muag tau raug xaiv raws li OSRM (Lwm Cov Khoom Siv Tshwj Xeeb) thiab, ib zaug muag, tsis tuaj yeem xa rov qab lossis hloov pauv lwm yam tsis yog teeb meem zoo lossis xa khoom tsis raug.
Cov teeb meem zoo:
Yog tias koj pom ib yam khoom tsis zoo, cov khoom yuav tsum tau xa rov qab rau peb tib yam li nws tau xa hauv 30 hnub tom qab tau txais cov tsoos tsho - nws yuav tsum tsis txhob ntxuav, tsis hnav thiab nrog tag nrho cov cim thawj affixed.Txawm hais tias peb ua tib zoo xyuas tag nrho cov khoom muag kom pom qhov tsis xws luag thiab kev puas tsuaj ua ntej xa khoom xa tuaj, nws yog tus neeg yuav khoom lub luag haujlwm los xyuas cov khoom thaum nws tuaj txog kom paub tseeb tias nws tsis muaj qhov tsis xws luag lossis teeb meem.Cov khoom puas vim cov neeg tsis saib xyuas lossis cov khoom tsis muaj lawv cov cim npe yuav tsis raug lees txais rau cov nyiaj rov qab.
Kev xa khoom tsis raug:
Peb yuav pauv koj cov khoom nyob rau hauv cov ntaub ntawv uas cov khoom yuav tsis phim cov khoom xaj.Piv txwv li, nws tsis yog xim uas koj tau xaj (pom qhov sib txawv ntawm cov xim vim koj lub khoos phis tawj saib yuav tsis raug pauv), lossis cov khoom koj tau txais tsis phim cov style uas koj xaj.
Thov nco ntsoov:
Tag nrho cov khoom xa rov qab thiab hloov pauv yuav tsum xa rov qab tsis pub dhau 30 hnub.Kev xa rov qab thiab kev sib pauv tsuas yog tshwm sim rau cov khoom tsim nyog.Peb muaj cai tsis kam xa rov qab thiab sib pauv ntawm cov khoom uas tau hnav, puas, lossis raug tshem tawm.Yog tias ib yam khoom uas peb tau txais tau hnav, puas lawm, tau tshem nws cov cim npe, lossis pom tias tsis tuaj yeem xa rov qab thiab hloov pauv, peb muaj cai xa rov qab rau koj cov khoom tsis raws cai.Tag nrho cov khoom ntim khoom yuav tsum zoo thiab tsis puas nyob rau hauv ib txoj kev.
Tom qab hu rau peb Lub Chaw Pabcuam Cov Neeg Siv Khoom thiab ua tiav kev pom zoo, koj tuaj yeem xa cov khoom tuaj rau peb.Thaum peb tau txais cov khoom, peb yuav lees paub cov ntaub ntawv RMA koj tau muab thiab tshuaj xyuas qhov xwm txheej ntawm cov khoom.Yog tias tag nrho cov txheej txheem cuam tshuam tau ua tiav, peb yuav ua cov nyiaj rov qab yog tias koj tau thov ib qho;Lwm txoj kev, yog tias koj tau thov kom hloov pauv, qhov hloov pauv yuav raug xa tuaj rau koj los ntawm peb lub hauv paus chaw haujlwm.
Peb txais credit card, PayPal, thiab lwm yam, raws li txoj kev them nyiaj.
1).Daim npav rho nyiaj.
suav nrog Visa, MasterCard, JCB, Discover thiab Diners.
2).PayPal.
Txoj kev them nyiaj yooj yim tshaj plaws hauv ntiaj teb.
3).Daim npav Debit.
suav nrog Visa, MasterCard, Visa Electron.
Rau koj qhov kev tiv thaiv, koj qhov kev txiav txim tau ua tiav los ntawm peb pab neeg ua pov thawj kev them nyiaj, qhov no yog txheej txheem txheej txheem kom paub tseeb tias txhua qhov kev hloov pauv hauv peb qhov chaw raug tso cai thiab koj qhov kev yuav khoom yav tom ntej yuav raug ua tiav hauv qhov tseem ceeb tshaj plaws.